Política de envíos
Shipping & Delivery Policy
Thank you for shopping at Ogender. We are committed to delivering our gender-neutral collections to you as quickly and transparently as possible.
1. TAXES AND DUTIES (DDP - Delivered Duty Paid) We are pleased to offer a Duty-Paid shopping experience. For customers in the USA, UK, EU (France, Italy, Spain, Netherlands), Switzerland, and UAE, all applicable value-added taxes (VAT), import duties, and customs fees are pre-paid by Ogender.
- No Hidden Fees: The price you see at checkout is the final price you pay. You will not be charged any additional fees upon delivery.
2. SHIPPING RATES & ESTIMATED DELIVERY TIME We offer tiered shipping rates based on your order value to provide the best value.
| Destination | Free Shipping Over | Standard Shipping (Order < $35) | Discounted Shipping (Order $35+) | Est. Delivery |
| USA | $49.00 | $9.99 | $5.99 | 10-15 Days |
| UK | $49.00 | $9.99 | $5.99 | 5-8 Days |
| Netherlands | $49.00 | $8.99 | $5.99 | 10-15 Days |
| France / Spain / Italy | $55.00 | $11.99 | $7.99 | 12-20 Days |
| UAE | $69.00 | $13.99 | $8.99 | 10-15 Days |
| Switzerland | $89.00 | $16.99 (Order <$50) | $10.99 (Order $50+) | 15-20 Days |
3. ORDER PROCESSING
- All orders are processed within 3-5 business days.
- Orders are not shipped or delivered on weekends or holidays.
- You will receive a Shipment Confirmation email containing your tracking number(s) once your order has shipped.
4. TRACKING YOUR ORDER Once your order is dispatched, you can track your package via our "Track Your Order" page or through the carrier's official website using the provided tracking number.
5. ADDRESS ACCURACY Please ensure your shipping address is correct and complete. Ogender is not responsible for lost or delayed packages due to incorrect address information provided by the customer.
6. CONTACT US If you have any questions about the shipping of your order, please contact our support team at: Email: contact@ogender.com
7. RETURN & EXCHANGE POLICY
- International orders are generally non-returnable and non-exchangeable.
- Return requests must be submitted within 7 days of delivery and require prior authorization.
- Customers are responsible for all return shipping costs, including international postage, customs duties, taxes, and handling fees.
- Original shipping fees are non-refundable.
- Please review our full Return & Refund Policy before placing your order.