FAQ

Frequently Asked Questions

Orders & Shipping

Which countries do you ship to?
We ship to the United States, United Kingdom, Spain, Italy, France, Netherlands, Switzerland, and United Arab Emirates.

How long does shipping take?
Standard shipping: 7–20 business days to all destinations.

How can I track my order?
You'll receive a tracking number via email once your order ships. You can also check your order status in your account.

What if my package is lost or delayed?
Contact us at contact@ogender.com and we'll help resolve the issue.

Returns & Exchanges

What is your return policy?
Please refer to our Return & Refund Policy for complete details on eligibility, timeframes, and procedures.

Do you offer exchanges?
Due to the cross-border nature of our business, we do not offer direct exchanges. You may return your item for a refund and place a new order.

How do I start a return?
Email us at contact@ogender.com with your order number and reason for return. We'll provide return instructions.

Products & Sizing

How do I choose the right size?
Check our Size Guide for detailed measurements. Our collections feature various silhouettes, from oversized to regular fits.

What materials do you use?
We prioritize quality fabrics including premium cotton, denim, and sustainable materials. Specific details are listed on each product page.

Payment & Security

What payment methods do you accept?
We accept PayPal and major credit/debit cards.

Is my payment information secure?
Yes, all transactions are encrypted and processed through Shopify's secure payment gateway.

Account & Support

Do I need an account to place an order?
No, you can check out as a guest. However, creating an account lets you track orders and save your preferences.

How do I contact customer support?
Email us at contact@ogender.com or visit our Contact page. We respond within 24–48 hours.